Job Descriptions

 

Front Desk Representative

Reports to: Store Manager/Owner

Job Description:

   
  The Front Desk Representative contributes to the success of Total Tan by providing friendly, professional, efficient, and courteous customer service to our customers during their tanning experience, while ensuring the environment is clean and well maintained.    

 

Responsibilities:

  • Greet customers promptly
  • Answer telephone courteously
  • Respond to customer inquiries or pass on customer information to manager for customer contact
  • Use sales skills to communicate product information regarding tanning packages, membership, and tanning products to ensure customer needs and sales goals are met
  • Maintain cleanliness of salon by completing daily opening and closing tasks; i.e., cleaning beds and floors in tanning rooms and maintaining front counter area
  • Direct customer service concerns or special requests to the manager as needed
  • Complete opening and closing cash handling procedures
  • Adhere to all company policies and procedures
  • Perform miscellaneous job-related duties as assigned
   

 

Skills/Qualifications

Candidates for salon positions must possess:

  • A high school diploma (or equivalent)
  • A minimum of six months experience in a service/retail/hospitality industry
  • Excellent communication skills
  • An energetic and positive attitude
  • Computer skills
   

 

Candidates must also be:

  • Customer service oriented
  • A team player
  • Detail oriented
  • Able to anticipate problems and recommend solutions
  • Able to identify opportunities to improve salon and work environment
  • Able to complete quality work in an efficient manner within agreed upon timeframes.
   

 

Other Requirements

  • Professional work attire at all times
  • Demonstrated ability to work independently
  • Continuing education in the Indoor Tanning Industry
  • Pass an indoor tanning certification program
  • Physical ability to clean tanning beds (as needed; depending on the season)
   
       

 

Bed Cleaner Position

Reports to: Store Manager

Job Description:

   
  Part-time, fast paced, light cleaning position to ensure tanning beds and rooms are cleaned and sanitized

 

Duties/Responsibilities:

  • Use light cleaning solutions (laundry soap/light sanitizing rinse)
  • Wash and restock towels
  • Wipe down and sanitize beds. (This position can be physically strenuous due to bending)
  • Interact and provide clientele with the best customer service possible
  • Assist the Front Desk Representative




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